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Software Support and Maintenance Agreement

axaio software GmbH offers a software support and maintenance agreement (SMA) for its products MadeToPrint Auto & Server and MadeToTag. The main advantage of a software maintenance agreement is the fixed, calculable price of the software. A user with an SMA has permanent access to free updates and technical support, enabling secure technical and financial planning.

Components of the agreement

1. Support

Customers who have a software maintenance agreement (SMA) are authorized to get advice and assistance through phone and email support during normal working hours. SMA support is provided in the form of best-possible solutions, and can comprise short-term workaround solutions and/or the provision of product modifications or documentation.

2. Software maintenance

Any updates - including bug fix updates, minor version updates or major version updates - to the Products and documentation licensed by Licensee from axaio will be furnished on request or when released by axaio. axaio's policy is to utilize the Internet for software distribution. All product updates are made available on axaio's Web Site and/or ftp Server at no additional cost, other than as described above, to Licensee during the term of this Agreement.

Software maintenance agreements can also be concluded at a later date than the product purchase to which they apply, with the exception of the products MadeToPrint Auto and MadeToPrint Server. For MadeToPrint Auto and MadeToPrint Server the conclusion of a software maintenance contract is obligatory for the first year from license purchase date. If the licensee decides to conclude a software maintenance contract at a later date than license purchase date, the contract is to be concluded retroactively from the date of purchase of the license or from last upgrade purchase date.

License agreement fees on a rental or subscription basis also include the services described in this software maintenance agreement during their term.

3. Products including an Adobe InDesign Server component

Due to the changes made by Adobe Systems, Inc. to its license and update policy for Adobe InDesign Server in 2013, different rules apply to products, which include an Adobe InDesign Server component:

Updates to the InDesign Server component of Adobe InDesign Server CS 6 (or earlier versions) to Adobe InDesign CC Server are not possible in any circumstances and cannot be offered by axaio software.

If, instead of MadeToPrint Server with InDesign Server CS 6 (or an earlier version), MadeToPrint Server with Adobe InDesign CC Server is required, either a new licensing agreement must be concluded on a subscription basis for MadeToPrint with an Adobe InDesign CC Server component or the existing licensing agreement for MadeToPrint Server with an Adobe InDesign Server component must be replaced by a licensing agreement for MadeToPrint Server without Adobe InDesign Server. In the latter case, Adobe InDesign CC Server can then be licensed separately by the customer directly from Adobe or an Adobe partner.

This does not affect updates for MadeToPrint itself with the exception that all functions which are only possible with Adobe InDesign CC Server or later are usually not made available in MadeToPrint for Adobe InDesign Server CS 6 (or earlier) and will also not be available in the future (latest) versions of MadeToPrint.

4. Price reductions for crossgrades

(operating system changes/application changes)

During the validity of the agreement, operating system changes, for products may be purchased at reduced prices as follows:

▪ 0% of the list price of the valid license during the first year after the purchase of the license

▪ 15% of the list price of the valid license as of the second year after the purchase of the license

During the validity of the agreement, application changes for MadeToPrint may be purchased at reduced prices as follows:

▪ 30% of the list price of the valid license during the first year after the purchase of the license

▪ 60% of the list price of the valid license during the second year after the purchase of the license

▪ 75% of the list price of the valid license during the third year after the purchase of the license

5. Additional product licenses

During the validity of the agreement, additional product licenses can be purchased at quantity-scale prices on the basis of the price list that is currently valid.

6. Duration

The agreement is valid for a 12 month period from the date of purchase of the product. The contract can be terminated up to 30 days prior to expiration of the current term, otherwise it will be renewed automatically.

For more information, please contact: sales@axaio.com

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